Privacy Policy
for bajibet app

This Privacy Policy ("Policy") describes how bajibet app ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects personal data relating to individuals ("you", "your", "the Player") who access or use the bajibet app platform at bajibet-app.com. This Policy applies to all players accessing bajibet app from Bangladesh and any other jurisdiction from which the platform accepts registrations.

bajibet app is an English-language online gambling platform serving the Bangladesh market. By registering an account, making a deposit, placing a bet, or otherwise using bajibet app in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy. Where any conflict exists between this Policy and a specific agreement entered into between you and bajibet app, the terms of that specific agreement shall prevail to the extent of the inconsistency.

bajibet app collects personal data through several distinct channels: directly from you when you register or interact with the platform, automatically through technical systems as you browse and play, and from third-party service providers where necessary for compliance or payment processing. The categories of data we collect are described below.

bajibet app does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law and disclosed to you at the time of collection.

bajibet app processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which your data is used and the corresponding data categories involved in each processing activity.

• Account Management: Creating, maintaining, and administering your bajibet app account, including processing your registration, verifying your identity, and communicating with you about your account status.
• Payment Processing: Processing deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Your financial data is used solely to facilitate these transactions.
• KYC & AML Compliance: Verifying your age (18+ requirement) and identity as required under our Know Your Customer and anti-money laundering obligations. This includes screening against sanctions and politically exposed persons (PEP) lists where required.
• Platform Security & Fraud Prevention: Monitoring for suspicious activity, detecting and preventing fraud, collusion, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring gameplay data to identify patterns consistent with problem gambling behaviour and proactively offering responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: Responding to your queries, complaints, and support requests. Communications data is retained to maintain accurate records and improve the quality of our support services.
• Legal Compliance: Fulfilling legal obligations imposed on bajibet app by applicable law, including record-keeping requirements, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.
• Platform Improvement: Using anonymised and aggregated technical and gameplay data to analyse platform performance, improve user experience, and develop new features and product offerings.
• Promotional Communications: Sending you information about bonuses, promotions, and relevant updates where you have opted in to receive marketing communications. You may unsubscribe at any time by contacting [email protected].

bajibet app does not use your personal data to make fully automated decisions that have a significant legal effect on you without human oversight. Any automated screening tools used in fraud or AML detection are reviewed by a member of our compliance team before consequential action is taken.

Every data processing activity carried out by bajibet app is grounded in one of the following legal bases. Understanding the basis for processing helps you know when and how you may object to or request restriction of certain processing activities.

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and bajibet app — specifically, to operate your account, accept deposits, settle bets, and process withdrawals. Without this processing, bajibet app cannot deliver its services to you.
• Legal Obligation: Processing your KYC and AML-related data is necessary to comply with applicable legal requirements, including age verification obligations, anti-money laundering regulations, and record-keeping requirements. This processing cannot be declined.
• Legitimate Interests: Processing technical data (IP address, device identifiers) and gameplay data for fraud detection, platform security, and responsible gaming monitoring is carried out in the legitimate interests of bajibet app and its players. These interests do not override your fundamental privacy rights.
• Consent: Where bajibet app sends you promotional communications or uses non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bajibet app does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the course of operating the platform and fulfilling our legal obligations, we share personal data with certain carefully selected third-party service providers and, where required by law, with regulatory authorities. All third-party processors are bound by contractual data protection obligations consistent with the standards set out in this Policy.

The categories of third parties with whom bajibet app may share your personal data are as follows:

• Payment Processors: We share the minimum financial data required with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposit and withdrawal transactions. Each provider operates under its own privacy policy and data security standards.
• Identity Verification Providers: We use third-party KYC and AML screening services to verify your identity and screen against sanctions and PEP databases. These providers receive the minimum identity and document data required to complete verification checks.
• Game Providers: Games on bajibet app are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect anonymised session and gameplay data for the purposes of game delivery, RNG certification, and responsible gaming monitoring. They do not receive your personally identifiable information unless required for compliance.
• IT Infrastructure & Cloud Hosting: bajibet app uses secure cloud infrastructure providers to host platform data. These providers act as data processors under our instruction and are contractually bound to maintain appropriate security standards.
• Legal & Regulatory Authorities: bajibet app will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by applicable law, court order, or lawful regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud Prevention Agencies: Where fraud, money laundering, or other criminal activity is suspected, bajibet app may share relevant data with fraud prevention and financial intelligence agencies as required by applicable AML obligations.

bajibet app does not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards, such as contractual data protection clauses.

bajibet app uses cookies and similar tracking technologies to operate the platform, maintain your session state, remember your preferences, and analyse platform performance. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on bajibet app:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login session management, security token validation, and navigation between pages. These cookies cannot be disabled without breaking platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language settings, odds display format, and responsible gaming tool configurations — so that you do not need to re-enter them on each visit. They enhance your user experience but are not essential to the platform's operation.
• Analytical Cookies: bajibet app uses anonymised analytics tools to understand how players navigate and use the platform. Analytical cookies collect aggregated, non-personally identifiable information about page views, session duration, and feature usage. This data is used exclusively to improve platform performance and user experience.
• Security Cookies: These cookies are used to detect and prevent fraudulent activity, bot traffic, and suspicious login attempts. They contribute to the safety and integrity of the platform for all players.

bajibet app does not use third-party advertising cookies or allow external advertising networks to place tracking technologies on our platform. We do not participate in cross-site behavioural advertising.

Most web browsers allow you to control or block cookies through their settings. However, disabling strictly necessary cookies will impair your ability to use bajibet app, including accessing your account and making transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

bajibet app retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the primary categories of personal data we hold:

• Account & Identity Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure. This retention period is driven by AML record-keeping requirements and the applicable statute of limitations for financial disputes.
• Transaction & Financial Data: Retained for a minimum of five (5) years from the date of each transaction. This covers deposit records, withdrawal records, and any payment method reference data associated with your account.
• KYC & Verification Documents: Retained for a minimum of five (5) years following account closure. Copies of identity documents are stored in encrypted form and access is restricted to authorised compliance personnel only.
• Gameplay & Betting Records: Retained for a minimum of three (3) years from the date each session or bet was recorded. Aggregated, anonymised gameplay statistics may be retained indefinitely for platform development purposes.
• Customer Support Records: Retained for three (3) years from the date the support interaction was closed. Formal complaint records are retained for five (5) years.
• Technical & Log Data: Server access logs and security logs are retained for twelve (12) months. Anonymised analytical data may be retained for longer periods in aggregated form.
• Marketing Consent Records: Records of your marketing consent (or opt-out) are retained for the duration of your account plus three (3) years to demonstrate compliance with marketing regulations.

Upon the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory investigations, it will be placed in a restricted-access archive and deleted as soon as the relevant proceedings or investigation are concluded.

As a player on bajibet app, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Privacy Request — [Right Being Exercised]". We will acknowledge your request within 5 business days and respond in full within 30 days.

• Right of Access: You have the right to request a copy of all personal data bajibet app holds about you. We will provide this in a clear, structured format. The first access request in any 12-month period is provided free of charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as your contact email or address) directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. Please note that we are legally required to retain certain data for defined periods and cannot delete it before those periods expire.
• Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON).
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To unsubscribe from all marketing communications, email [email protected].

bajibet app implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following controls:

• SSL/TLS Encryption: All data transmitted between your device and the bajibet app platform is encrypted using TLS 1.2 or higher. The presence of HTTPS in your browser address bar confirms that your connection is encrypted.
• Data Encryption at Rest: Personal data stored on bajibet app servers — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within bajibet app's systems is governed by role-based access controls (RBAC). Only personnel with a documented, justified need to access specific data categories are granted access. All access is logged and subject to periodic audit.
• Password Security: Account passwords are stored as salted cryptographic hashes. bajibet app never stores passwords in plaintext. Our support team cannot view or retrieve your password — only reset it through a secure authentication flow.
• Penetration Testing: bajibet app conducts periodic security assessments to identify and remediate vulnerabilities in our platform infrastructure and application code.
• Staff Training: All bajibet app personnel who handle personal data receive regular training on data protection obligations, secure data handling practices, and procedures for responding to data incidents.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bajibet app will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

While bajibet app implements industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that you access bajibet app only on secure, trusted devices and networks.

bajibet app is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not access or use bajibet app and must not provide any personal data to the platform.

Where bajibet app identifies, or is notified, that personal data has been collected from a person under the age of 18, we will take the following steps immediately:

• Suspend the associated account and block further access to the platform.
• Delete all personal data associated with the account, subject to any retention obligations imposed by applicable law.
• Void all bets and games played using the account and return any deposited funds through the original payment method.
• Report the matter to relevant authorities where required by applicable child protection legislation.

If you are a parent or guardian and believe that a minor in your care has registered on bajibet app or has accessed the platform using your account credentials, please contact us immediately at [email protected]. We treat reports of underage access with the highest priority.

bajibet app reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to applicable data protection law, changes to our business practices, the introduction of new platform features, or improvements to our privacy governance framework.

When material changes are made to this Policy — that is, changes that significantly affect the way your personal data is processed or your rights in relation to it — bajibet app will notify all registered players by email to the address on record at least 14 days before the changes take effect. Minor or clarificatory changes may be made without advance notice, with the updated Policy posted on this page with a revised effective date.

Your continued use of bajibet app following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you are entitled to request closure of your account and deletion of your data in accordance with the rights described in Section 8 of this Policy.

If you have any questions, concerns, or complaints about how bajibet app handles your personal data, or if you wish to exercise any of the privacy rights described in Section 8, please contact our privacy team using the details below. All privacy-related communications are handled by a dedicated member of our compliance team.

• Support Email: [email protected] — use the subject line "Privacy Request" for all data protection enquiries.
• Response Time: We acknowledge all privacy requests within 5 business days and provide a substantive response within 30 calendar days of receipt.
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6).
• Complaints: If you are dissatisfied with our response to a privacy complaint, you may escalate the matter through the formal dispute resolution procedure described in our Terms & Conditions.

When contacting us about a privacy matter, please include your registered email address, the nature of your request or complaint, and any relevant account reference numbers. This will help us identify your account and respond as efficiently as possible.