Responsible Gaming
at bajibet app

bajibet app was built on the principle that online gambling should be an enjoyable, recreational activity — not a source of financial stress, emotional harm, or personal crisis. We serve a broad community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we understand that gambling affects each person differently.

Responsible gaming is not an afterthought at bajibet app — it is embedded into the design of the platform from the ground up. We invest continuously in player protection tools, staff training, and partnerships with problem gambling support organisations to ensure that every player on our platform has access to the resources they need to gamble safely.

Our responsible gaming framework is built around four core commitments:

• Prevention: We enforce strict age verification (18+) and provide all players with easy access to self-management tools before any issue arises.
• Awareness: We actively communicate the risks of gambling through our platform, this page, and proactive outreach to players whose account data suggests potential harm.
• Intervention: Our team monitors gameplay patterns and may reach out to players displaying signs of problem gambling behaviour, even if the player has not contacted us directly.
• Recovery: For players who need more intensive support, we provide clear guidance on self-exclusion, account closure, and links to professional counselling services.

bajibet app operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion on the platform. This policy applies without exception to all players accessing bajibet app from Bangladesh and any other jurisdiction.

Age verification is a mandatory step in the account registration and KYC (Know Your Customer) process. When you register, you are required to declare that you are 18 or older. bajibet app reserves the right to request supporting identity documentation — such as a National ID card, passport, or birth certificate — at any point to verify that the age declaration is accurate.

Where age verification is pending or incomplete, bajibet app may place a temporary hold on withdrawals until the verification is finalised. Accounts where verification cannot be completed, or where the player is found to be under 18, will be suspended immediately and all funds handled in accordance with our Terms & Conditions.

Recommended parental control tools for Bangladesh-based households include built-in browser content filters available on most Android and iOS devices, as well as third-party filtering software that can be configured to block categories including online gambling. bajibet app fully supports the use of such tools and will never attempt to circumvent them.

One of the most effective ways to keep your gambling within a healthy budget is to set a deposit limit before you start playing. bajibet app provides all registered players with direct access to deposit limit controls from within the account dashboard. Limits can be set across three time frames:

• Daily Deposit Limit: The maximum amount you can deposit within any rolling 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you can deposit within any rolling 30-day calendar period.

Limits are expressed in Bangladeshi Taka (৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. There is no way to bypass a deposit limit by switching payment methods once a limit has been reached for the applicable period.

We strongly recommend that every player on bajibet app sets a deposit limit at the time of registration, before making their first deposit. Setting a realistic budget from the outset is the single most impactful step you can take to ensure that gambling remains a form of entertainment rather than a financial burden.

If you are unsure what an appropriate deposit limit looks like for your financial situation, a helpful benchmark is to consider your monthly discretionary entertainment budget — the amount you would comfortably spend on a meal out, a cinema ticket, or a sporting event — and to set your monthly deposit limit at or below that figure.

A time-out is a short-term account suspension that gives you breathing space from gambling without the permanence of full self-exclusion. bajibet app's time-out tool is available immediately from your account settings and takes effect the moment you confirm your selection. No approval from our team is required — the suspension is automatic and instantaneous.

Available time-out durations on bajibet app are:

• 24 Hours — A one-day reset, suitable for players who feel they have played for too long in a single session.
• 48 Hours — A 48-hour break to help you step back and reassess after an emotional session.
• 7 Days — A full week away from the platform, recommended when you notice your gambling frequency beginning to increase.
• 30 Days — A month-long suspension, recommended as a first step for players concerned about their overall gambling volume.

During a time-out period, the following restrictions apply to your bajibet app account:

• You cannot log in to your account.
• You cannot place bets, play games, or access any gambling features.
• You cannot make deposits via any payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• All scheduled promotional emails and bonus notifications to your account are suspended.
• Pending withdrawals will still be processed normally during a time-out period.

When a time-out period expires, your account is automatically restored to normal status. bajibet app may send you a brief responsible gaming reminder at the point your account is reactivated, including a summary of the tools available to you going forward.

Self-exclusion is the most comprehensive player protection tool available on bajibet app. It is designed for players who recognise that gambling has become, or is at risk of becoming, a harmful activity in their life and who want to take a decisive step to stop. Self-exclusion results in the full closure of your bajibet app account for the duration you select.

To activate self-exclusion, follow the steps outlined below. The process is straightforward and our support team will assist you at every stage without judgment:

Problem gambling does not always look like the dramatic portrayal seen in films. In reality, it often develops gradually — a slow drift from recreational play into habitual behaviour that begins to affect finances, relationships, and mental wellbeing. Recognising the early warning signs is the first step toward regaining control.

bajibet app encourages all players to regularly reflect on the following patterns. These are not diagnostic criteria, but they are commonly associated with gambling behaviour that is moving beyond healthy recreational limits:

• Chasing Losses: Continuing to gamble after a significant loss with the intention of "winning back" what was lost. This is one of the most reliable early indicators of problem gambling.
• Preoccupation: Spending a significant amount of time thinking about gambling — planning your next session, replaying past bets, or calculating future winnings — even when you are not actively playing.
• Escalating Stakes: Needing to bet increasingly larger amounts to feel the same level of excitement or engagement that smaller bets once provided.
• Gambling to Cope: Using gambling as a way to escape stress, anxiety, boredom, loneliness, grief, or other difficult emotions rather than as straightforward entertainment.
• Concealment: Hiding your gambling activity from family members, friends, or colleagues, or lying about the amount of time or money you spend gambling.
• Financial Strain: Gambling with money that was set aside for essential expenses such as rent, utilities, food, education, or family commitments.
• Failed Attempts to Stop: Trying to reduce or stop gambling on multiple occasions without success, or returning to gambling shortly after a period of abstinence.
• Borrowing to Gamble: Taking out loans, borrowing money from friends or family, using credit cards, or selling possessions to fund gambling activity.

If you recognise three or more of these patterns in your own behaviour, we strongly encourage you to take action now — either by using the self-exclusion or time-out tools described on this page, or by contacting our responsible gaming support team at [email protected]. You do not need to have reached a crisis point to ask for help. Acting early is always the better choice.

The following self-assessment questions are adapted from internationally recognised responsible gambling frameworks. Read each question honestly and consider whether it applies to your gambling activity over the past 30 days. If you answer "yes" to two or more questions, we encourage you to contact our support team or consider activating one of the player protection tools described on this page.

bajibet app's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day (December 16), and all other public holidays observed in Bangladesh. All support is delivered in English and all conversations about responsible gaming concerns are handled with strict confidentiality.

To contact our responsible gaming team, use the following channel:

• Support Email: [email protected] — for self-exclusion requests, deposit limit adjustments, account queries, and general responsible gaming guidance. Use the subject line "Responsible Gaming" to ensure your message is routed to the correct team member.
• Response Time: All responsible gaming emails are acknowledged within one business hour and receive a full response within 24 hours, Bangladesh Standard Time (UTC+6).

In addition to contacting bajibet app directly, players in Bangladesh and elsewhere who are concerned about their gambling behaviour may benefit from speaking with a trained counsellor or seeking guidance from a professional support organisation. Problem gambling is a recognised health condition and professional support is available. We encourage any player experiencing difficulty to seek help beyond our platform if needed.

bajibet app will never penalise a player for raising a responsible gaming concern. We will never attempt to dissuade a player from self-excluding or from reducing their deposit limits. The tools and support on this page exist because we mean it when we say that player wellbeing comes before platform revenue.